Frequently asked questions

Common questions

What does Handled do?

Handled helps home service businesses (HVAC, plumbing, electrical and similar trades) answer or text back missed calls, run a website with AI chat and booking requests, and manage every lead from one inbox.

Who is Handled for?

Owner-operators and small teams that run on the phone: you miss calls after hours, on job sites, or when lines are busy. If losing those calls costs you jobs, Handled is built for you.

How does missed-call text-back work?

When a customer calls and you do not answer, Handled sends a text that acknowledges the miss and invites them to reply with what they need. Replies show up in your Handled inbox so you can respond and book.

What is the Phone Receptionist?

On Growth and Business, the Phone Receptionist answers the calls your team does not: your phone rings first, and unanswered calls forward to Handled, where the Phone Receptionist answers in your business's name, collects the job details and hands the conversation to your inbox.

Can I use booking links?

Yes. Booking links give customers a clear path to request a time after a missed call or from your website, and every request lands in your scheduling area as a booking request.

Do I get a separate phone number?

Customers keep calling your existing number. Handled gives you a forwarding destination, and only the calls you miss go there. The carrier steps depend on your phone provider and are shown in the product during onboarding.

What happens if someone texts STOP?

On your Handled business number, STOP and related keywords are recorded and stop further automated texts to that customer; HELP receives a short reply; START or UNSTOP can lift a prior STOP so messaging may resume only where your settings and applicable rules still allow it. Opt-outs are listed in your account. These product controls do not replace your responsibility for consent and lawful messaging.

Is Handled for marketing blasts?

No. Handled is not for unsolicited bulk texting. It is for follow-up tied to calls, chats and requests a customer started.

How much does it cost?

Prices are on the homepage pricing section: Website, Starter, Growth and Business, billed monthly. Each plan card lists exactly what it includes.

How do I get support?

Email support@handleddesk.com or call the number on the contact page. For product questions, the help center and this FAQ are good starting points.

Where can I read compliance information?

See the TCPA and messaging compliance page for a plain-language overview of how we think about lawful follow-up and your responsibilities. It is informational, not legal advice.