Terms of Service

These Terms of Service govern access to and use of the websites, software, applications, and related services offered by Handled Technologies LLC, doing business as Handled ("Handled," "we," "us," or "our") (collectively, the "Service"). By using the Service, you agree to these Terms on behalf of yourself or the organization you represent.

Acceptance of terms

If you do not agree, do not use the Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that company.

Description of the Service

Handled provides tools for service businesses to follow up on missed calls, manage messaging workflows, capture leads, and related features—including AI-assisted SMS replies, conversational lead intake, and automation. Features may change as we improve the product. We describe capabilities on our website and in-product; not every marketing statement is a contractual guarantee.

Artificial intelligence

Parts of the Service use artificial intelligence to help generate, suggest, or send messages; conduct text-based intake with your customers; classify intent or urgency; and support workflows you configure. By using AI-enabled features, you acknowledge that:

• AI outputs are provided as assistance only and may be wrong, incomplete, or unsuitable for a particular customer or situation;
• You remain responsible for your business communications, compliance with applicable law (including SMS, telemarketing, and privacy requirements), and the accuracy of information sent to your customers;
• You should review AI-assisted messages and settings before they are sent or relied upon, especially for high-stakes or emergency situations;
• We may modify, limit, or discontinue AI features as the product evolves.

Our use of information in connection with AI features is described in our Privacy Policy.

Accounts

You are responsible for maintaining the confidentiality of credentials and for activity under your account. You must provide accurate information and keep it current. We may suspend or terminate accounts that violate these Terms or create risk for the Service or other users.

Acceptable use

You agree not to misuse the Service, including by:

• Violating applicable law or third-party rights;
• Sending spam, unlawful bulk messages, or deceptive communications;
• Attempting to probe, scan, or test the vulnerability of the Service without authorization;
• Reverse engineering or attempting to extract source code except where permitted by law;
• Interfering with the integrity or performance of the Service;
• Using AI features to generate unlawful, deceptive, harassing, or abusive communications, or to misrepresent that a human sent a message when disclosure is required by law.

Billing and subscriptions

Paid plans, fees, and renewal terms are presented at checkout or in your account. Unless stated otherwise, fees are non-refundable except where required by law. You authorize us and our payment processors to charge your payment method. You may cancel according to the cancellation flow shown in the product or billing settings.

Service availability

We strive for reliable uptime but do not guarantee uninterrupted access. The Service may be modified, suspended, or discontinued with reasonable notice where practicable. Third-party networks (carriers, email providers, etc.) are outside our control.

Customer data and our role in processing it

Using the Service means Handled processes information about the people who contact your business — callers, texters, email correspondents and website visitors. You decide what is collected and what the Service does with it; we process it to provide the Service to you and in accordance with our Privacy Policy.

• You are responsible for lawfulness. You must have the right to provide the information you put into the Service, and to use it the way you configure the Service to use it. That includes obtaining any consent or giving any notice your jurisdiction requires for calls, recordings, text messages and marketing.
• We do not sell it. We do not sell personal information, use it for advertising, or use it for any purpose unrelated to providing the Service to you.
• Service providers. We use the service providers named in our Privacy Policy to operate the Service. Each processes information on our behalf for a stated purpose.
• Deletion. You can delete your account or your organization at any time, and deletion is immediate and irreversible. See Deleting your Handled account.
• Data processing agreements. If your use of the Service requires a data processing agreement, contact us at support@handleddesk.com.

Third-party services

The Service may integrate with third-party platforms (for example telephony or calendar providers, and AI infrastructure providers). Your use of those services may be subject to separate terms from those vendors.

Where you connect a Google account — a Gmail mailbox or a Google Calendar — Handled's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including its Limited Use requirements. What Handled accesses, why, where it is stored, how long it is kept, and how you disconnect and revoke access are described in §7 of our Privacy Policy. Your use of Google's services remains subject to Google's own terms, and you may revoke Handled's access from your Google Account at any time.

Termination

You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms, non-payment where applicable, or to comply with law. Provisions that by their nature should survive termination will survive.

The following provisions survive termination of these Terms:

• Disclaimers
• Limitation of Liability
• User Content
• Indemnification
• Dispute Resolution
• Class Action Waiver
• Governing Law
• Any provisions that by their nature should survive termination

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT AI-GENERATED OR AI-ASSISTED OUTPUTS WILL BE ACCURATE, COMPLETE, TIMELY, OR APPROPRIATE FOR YOUR BUSINESS OR CUSTOMERS.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HANDLED AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR ONE HUNDRED US DOLLARS, UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

Indemnification

You agree to defend, indemnify, and hold harmless Handled, its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• your use of the Service;
• your violation of these Terms;
• your violation of any applicable law or regulation;
• any messages, content, information, reviews, images, materials, or data submitted, uploaded, transmitted, published, or distributed through the Service;
• your communications with customers, leads, prospects, or third parties;
• your use of automated messaging, AI-generated content, SMS communications, or call-handling features provided through the Service.

User Content

You retain ownership of content you submit to the Service.

You are solely responsible for all content, information, messages, images, reviews, business descriptions, service descriptions, website content, and other materials you provide through the Service.

You represent and warrant that you have all rights necessary to use, publish, transmit, and distribute such content.

Handled does not endorse, verify, or guarantee the accuracy of user content and is not responsible for any user-generated content made available through the Service.

Handled may remove content that violates these Terms or applicable law.

Dispute Resolution

Before filing any formal legal claim, both parties agree to attempt to resolve the dispute informally by providing written notice describing the issue and allowing at least thirty (30) days for resolution.

If a dispute cannot be resolved informally, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

The arbitration shall be conducted by a single arbitrator.

The arbitration shall take place in Tennessee, unless the parties mutually agree to another location.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms.

Nothing in this section prevents either party from seeking temporary injunctive relief or pursuing qualifying claims in small claims court.

The arbitrator may award the same remedies available in court, subject to the limitations contained in these Terms.

Class Action Waiver

To the fullest extent permitted by law, all disputes must be brought solely in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, consolidated, or private attorney general proceeding.

The arbitrator may not consolidate claims of multiple parties and may not preside over any form of representative or class proceeding.

Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict-of-law principles.

Contact

For questions about these Terms: support@handleddesk.com. See also our contact page. See also our Privacy Policy.