SMS Terms

These SMS Terms describe how Handled Technologies LLC, doing business as Handled ("Handled") may send text messages when you interact with our services or submit information that includes your mobile number. They supplement our Privacy Policy and Terms of Service.

Customer and service messages

Depending on how you use Handled, SMS may include:

• Customer support,
• Onboarding and setup,
• Demo scheduling and demo or sales follow-up when you ask to learn more,
• Missed-call follow-up,
• Booking or appointment-related updates for customers of a business that uses Handled,
• Other reasonable service-related communication needed to operate the Service.

Those messages are tied to your request or your use of the service—not unsolicited bulk marketing campaigns. If we introduce optional marketing texts where a separate opt-in is required, we will make that clear at the point of consent.

Owner urgent text alerts

Separately, Handled may text a signed-in owner or admin of a business that uses Handled on a mobile number that person entered and confirmed for themselves. These are optional operational alerts about that person's own workspace. They are not customer marketing, and they are not sent to a business's customers. Consent is collected inside the signed-in product beside the full disclosure (also published at /sms-opt-in/staff-alerts). Declining does not block email or in-app notifications.

When that person has opted in and verified their number, Handled may send texts about:

• New booking requests that need their approval,
• Customer cancellations of confirmed appointments that start within the next 24 hours,
• Customer reschedule requests for confirmed appointments that start within the next 24 hours.

On first enrollment, the named active alert categories default on; if the recipient later turns a category off in Settings, that OFF preference is preserved across STOP and a later START restore (and on a later Settings re-enrollment). Recipients can turn individual categories off or disable owner-alert texts entirely in Settings, or reply STOP to end texts to that number. START / UNSTOP unblocks the carrier. Handled restores enrollment only when it can confirm that START came after STOP, the person was previously enrolled, and consent still covers the current program. It does not create enrollment for an unknown number and does not undo a separate Settings opt-out. HELP changes neither enrollment nor preferences.

Enrollment, category preferences and STOP handling are implemented in the product. Outbound owner-alert texts — including the one-time enrollment confirmation described below — send only after Handled's own alert number is configured and carrier-approved for sending. Until then, enrollment can be recorded while confirmation and alert delivery remain disabled.

After a successful opt-in, once sending is enabled, Handled sends one enrollment confirmation text from Handled's own alert number that identifies the Urgent text alerts program, states that message frequency varies, discloses that message and data rates may apply, and reminds the recipient they can reply HELP or STOP. That confirmation is distinct from the one-time verification code used to prove the number. HELP replies for this program are provided by the messaging provider's keyword handling (including any branded Advanced Opt-Out text configured on the Messaging Service); Handled does not send a duplicate HELP SMS for that keyword.

Frequency and rates

Message frequency varies based on your interactions and settings.

Message and data rates may apply depending on your mobile carrier and plan.

Wireless carriers are not liable for delayed or undelivered messages.

Opt out

You can opt out of Handled SMS at any time by replying STOP to a message from us, where supported by your carrier and message type. After you opt out, you may not receive further SMS until you provide consent again in line with applicable rules. Owners and admins can also turn urgent text alerts off in Settings → Notifications.

Help

Reply HELP for help where supported, or email support@handleddesk.com.

Privacy

We treat phone numbers you provide according to our Privacy Policy. SMS consent is not shared or sold to third parties or affiliates for their marketing purposes.

For a broader overview of lawful messaging practices, see also TCPA & messaging compliance.