TCPA & messaging compliance

Handled is built for lawful, customer-initiated follow-up after missed inbound calls—not for unsolicited bulk campaigns. This page summarizes how we think about compliance at a high level. It is informational and not legal advice; consult qualified counsel for your situation.

Designed for missed-call context

Handled focuses on workflows where a customer has called your business and you were unable to answer. Automated SMS can help you respond quickly and recover the job. That context matters for how regulators view consent and reasonable consumer expectations—but you remain responsible for how you use the product in your market and for your audience.

Your responsibility for consent

Laws such as the Telephone Consumer Protection Act (TCPA) and related rules can require appropriate consent before certain automated texts, depending on message type, equipment used, and other factors. You are responsible for obtaining and documenting consent where required, honoring scope and frequency, and using Handled only in line with applicable law and carrier requirements.

Opt-out and STOP handling

Handled includes support for standard opt-out behavior (for example, handling STOP where applicable) so recipients can withdraw consent for future messages. You should configure and review your messaging content and flows to ensure they align with your policies and legal obligations.

What we do not support

Handled is not intended for spam, unlawful mass texting, or deceptive practices. Accounts may be restricted or terminated if we detect patterns that put customers, carriers, or the platform at risk.

SMS Messaging Terms

Handled is intended for conversational and service-related communication, not unsolicited bulk marketing campaigns.

What messages may include

Depending on your relationship with Handled, text messages may include demo follow-up, customer support, scheduling, missed-call follow-up, booking updates, and other service-related communication.

Frequency and rates

Message frequency varies.
Message and data rates may apply.

Opt out and help

Reply STOP to opt out.
Reply HELP for help.
For assistance, contact support@handleddesk.com.

Privacy

SMS consent is not shared with or sold to third parties for their marketing purposes.

A standalone version of this summary is also available on our SMS Terms page.