Privacy Policy

This policy describes how Handled ("we," "us," or "our") handles information in connection with our software and related services (the "Service"). It is written for a general audience; if you use Handled on behalf of a business, you agree this policy applies to your use of the Service.

Information we collect

• Account and profile data: such as name, email address, business name, and settings you provide when you sign up or use the Service.
• Business and operational data: information you configure in Handled (for example phone numbers, schedules, messaging content templates, and integration settings) that is needed to operate features you enable.
• Usage and technical data: such as device or browser type, log data, diagnostics, and security-related information to keep the Service reliable and secure.
• Communications metadata and content: when you use messaging or telephony features, we may process message and call-related data as needed to deliver those features, comply with law, and enforce our terms.

How we use information

We use information to:

• Provide, maintain, and improve the Service;
• Authenticate users, prevent fraud, and protect security;
• Communicate with you about the Service, billing, and support;
• Comply with legal obligations and enforce our agreements.

Sharing

We may share information with vendors and subprocessors that help us host, operate, and secure the Service (for example cloud hosting, communications carriers, and payment processors). We do not sell your personal information. We may disclose information if required by law or to protect rights, safety, and integrity.

Retention

We retain information for as long as needed to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Retention periods can vary based on the type of data and how you use the Service.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict certain processing of your information. Contact us using the email below and we will respond consistent with applicable law.

Children's privacy

The Service is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. We will post the updated version on this page and update the "Last updated" date above.

Contact

Questions about this policy: support@handleddesk.com. You may also visit our contact page.