How it works

From a no-cool call to a request you can work

Example conversation. Your published number stays yours.

  1. Step 1

    No-cool call while you’re on a job

    A homeowner calls about a warm house. You’re mid-repair and can’t pick up.

  2. Step 2

    Handled opens the conversation

    A text-back lets them describe what’s going on with the system.

  3. Step 3

    You get the details to follow up

    A clear request lands in your inbox so you can arrange the visit.

Example conversation

  • Missed call from (555) 019-7740
  • HandledSorry we missed your call. What can we help you with?
  • CallerAC is running but not cooling. House is warm. Tomorrow morning if possible.
  • HandledThanks—the team will follow up to arrange a time.

Service request received

  • Service: AC not cooling
  • Preferred: Tomorrow morning
  • Notes: Running but not cooling
  • Status: Awaiting follow-up
Benefits

What matters on an HVAC day

Examples tuned to service calls and seasonal volume.

  • Stay on the job

    Afternoon no-cool calls and evening no-heat calls still get a follow-up while your team finishes the work in front of them.

  • Details before you call back

    What’s wrong, where they are, and when they prefer service show up in the thread—not a bare voicemail.

  • Booking that follows your rules

    Collect service requests or book available appointments when your settings allow.

Website

An HVAC site that hands you leads

Publish services, service area notes, and hours you actually keep. The Website Assistant answers from what you publish and opens a lead in Handled.

  • Forms and chat feed the same inbox as missed calls
  • Nothing goes live until you publish
  • Works for shops that also offer other trades
A hosted Handled website for an HVAC business, with the chat launcher in the corner
Setup

Get set up, then try a test call

Three plain steps. Place a test call before peak season.

  1. 1

    Add your business details

    Cooling, heating, maintenance—and the hours customers can ask about.

  2. 2

    Connect your business number

    Keep the number on your vans and listings. Forward the calls you miss to Handled.

  3. 3

    Try a test call

    See how Handled captures the conversation before customers rely on it.

Trust and control

Your customers, your business, your call.

  • Your number stays yours

    Customers keep calling the number they already know. Unanswered calls can forward to Handled.

  • You publish when you’re ready

    The site is prepared for review and goes live only when you say so.

  • You’re in control

    You can delete your account whenever you need to.

Read the privacy policy, terms of service, SMS terms, messaging compliance overview, and account deletion.

FAQ

Frequently asked questions

Can I keep my business number?
Yes. Customers keep calling the number on your vans and listings. Unanswered calls can forward to Handled.
What happens when I miss a call?
Handled texts the caller back and continues over SMS in your inbox. Plans with the Phone Receptionist can also answer the forwarded call.
Can Handled answer questions about my services?
Yes—from what you publish about cooling, heating, maintenance, hours, and related details.
How do booking requests and appointments work?
Handled can collect service requests or book available appointments when your settings allow. A preferred window is not the same as a confirmed appointment.
Can I use it for multiple trades?
Yes. This page uses HVAC examples. You can still offer plumbing, electrical, or other services you provide.
How do I get started?
Choose Get started to create an account, or book a demo for a walkthrough. Eligible businesses may receive an invitation-based trial lasting thirty days; that trial starts only when activated in Handled.